We are working with a leading enterprise software provider entering a period of accelerated growth, who are looking to hire an experienced VP Customer Support to lead the transformation of the support function.

The VP Customer Support is a high profile and influential role with a focus on leading the transformation of the Customer Support organisation. The role involves ensuring the definition and execution of an effective customer support strategy: defining and implementing best practice software support systems and processes appropriate to a wide product set and differing customer profiles; driving efficiencies and cost savings while maintaining high levels of customer satisfaction. Leading, training and recruiting a high-quality team of support professionals.

The successful candidate will have:

• hands-on experience of transforming a Customer Support function and implementing best practice systems and process supporting an enterprise software product set while building a highly efficient, high performing team.
• outstanding leadership track record within Customer Support in an enterprise software business delivering ERP or business-critical solutions.
• the ability to drive significant transformation, process improvement and efficiency in the Customer Support team, implementing rigorous structure and best practice to achieve success.
• strong gravitas to build strong collaborative relationships with the Business Unit Director’s to provide expertise, guidance and influence on all matters relating to Customer Services as well as representing and championing customer support across the business.

We are working with a VC-backed, high growth AI driven SaaS business. They have recently been successful in raising $24m in Series B funding and have achieved a $100m valuation. Their AI application can be used across multiples markets such as Finance, Logistics, Autonomous Systems and Smart Cities.

We have been retained to hire a Chief Financial Officer for their next stage of growth. They are looking for someone who can help evolve the sophistication and capability of the finance function to support the growth of the business.

Key Responsibilities:

• Create and implement the financial strategy, planning and reporting systems
• Provide visible and robust financial and business leadership. Work closely with the management team to ensure the company meets all of its financial and business critical objectives.
• Maintain links and communication with the finance community to ensure access to funds, M&A and/or exit scenarios.
• Manage broader relationships with professional advisors e.g. bankers, lawyers, accountants.

Key Requirements:

• The role requires an extremely talented and proven CFO with experience of supporting the commercial success of a venture capital backed SaaS/technology company.
• Demonstrable exposure to the Board of a VC-backed company.
• Proven experience of supporting rapid business growth by implementing strong financial processes and controls.
• Demonstrable track record of being the “business partner” to a CEO and taking ownership for the business performance.

This is probably the most exciting VP Software Engineering role in Europe, if not the world.

Our client is a developer of micro satellites whose earth observation technology and services are unrivalled for cost efficiency and image quality. The company boasts: revenues projected to exceed €20m by 2020; over $65m of funding to date and a unique imaging technology.

The company now wishes to build the software platform and application suite that will allow customers to generate the data they need for their business. This is a new role in the exec team, reporting to the CEO. The VP Software Engineering will build and manage the software engineering organisation; translating the roadmap to deliver the platform and application suite required to meet the company’s goals and objectives.

This individual will be accountable for the architecture and the technological choices involved in the design of a cloud-based platform and the associated information extraction tools.

The ideal candidate will have:

• Deep experience of building and leading software engineering teams, managing managers and delivering through others.
• Experience building products using modern technologies, practices and processes — continuous integration, deployment and release; cloud-native architectures and microservices; automated testing, quality assurance & agile.
• Significant experience of leading full stack development teams gained in enterprise big data/analytics/platform software – from core architecture to UI – cloud-based systems.
• Track record of taking ownership for the technology roadmap and delivering the technical strategy in alignment with the business objectives.

Our client are a high-growth disruptive technology company based in the Benelux region. They have raised over $25m of funding and have now launched their first products.

The company now needs to hire an experienced technology CFO who can take the company from technical innovator into commercial growth. The company will raise further funding as the business scales to $100m+ revenues in the next four years, and onwards to IPO.

The successful candidate will have:

• A deep understanding of all aspects of financial operations, which will have been gained in a VC/PE backed or public hardware technology company.
• Proven experience of supporting rapid business growth by implementing strong financial processes and controls.
• Demonstrable track record of being the “business partner” to the CEO and Exec Team, and taking ownership for the business performance.
• Strong commercial orientation and experienced in supporting sales teams to negotiate contracts with customers and partners.
• Proven history of building and managing proactive relationships with the investor community.

We are working with an entrepreneurial, high growth enterprise software solutions provider to the Construction and Facilities Management industries. The company has recently secured major debt financing funding and has moved to a Business Unit structure to promote its growth ambitions.

We have been retained on a Development Manager opportunity to lead a number of Engineering teams. Each Development Manager will be accountable for managing up to 6 Development teams, with up to 10 Development staff per team. The Development Manager’s remit will include developing and executing the technical strategy, driving the development and delivery of best-in-class software products and evolving the overall technology proposition to support the business to deliver its revenue growth ambitions and profit performance, increase market share against the competition and realise its full market potential.

Key Responsibilities:

• Provide technical leadership and manage the teams so that all aspects of software development meet the highest standards to meet or exceed customer expectations in terms of functionality, quality, technology and the overall customer experience
• Ensure that the Development teams are building market leading products and solutions which use the latest technologies and are aligned to the company vision
• Manage the product delivery and ensure that the development teams are building products which meet the requirements, are scalable and easily maintained and supported
• Build and manage high quality teams, approve work estimates, establish budgets and communicate with the Product Owners and Scrum Masters to evaluate requirements and progress

Key Requirements:

• Previous experience of managing multiple Agile teams with responsibilities for developing and implementing the product strategy
• Experience in providing technical leadership to ensure that products and services are delivered in line within architectural frameworks
• Must be a Scrum Master and have in-depth experience of Agile methodologies
• Degree level or equivalent education preferred in a relevant subject such as Computer Sciences, Computer Engineering, Information Management Systems, Software Development or Business Information Systems

We are recruiting a Group Information Systems Director for a fast growth UK-headquartered international ICT Managed Services/Cloud Services provider.  Having grown organically and by acquisition, The group’s systems strategy is to consolidate systems to reduce diversity of architectures and systems over time. There are currently three major architectures in use in the group, but these already share a number of common systems, including Salesforce and  ServiceNow. A key part of the GIS role is to work with local stakeholders to understand their requirements and deliver services which meet those requirements.

GIS is responsible for:

• Business Analysis associated with development and continuous improvement of the application portfolio.
• Development and support of Business Support Systems (BSS).  This includes order management, customer relationship management and business intelligence.
• Development and support of Operations Support Systems (OSS),  This includes identification & authentication systems, monitoring systems and proactive alerting, automation tools for provisioning and integration between OSS and BSS such as incident management and service assurance.
• Development and support of the Enterprise Architecture, i.e. the over-arching set of principles which encompass the OSS and BSS whilst observing software best practice.
• The GIS team of 30 is split across several locations and is expected to grow to c50 staff.

We require a subject matter expert in business software integration and may come from a development or a support background.  Specific experience within IT Managed Services would also be an advantage. Experience of developing and/or delivering systems supporting the lead to cash process such as CRM, Solution configuration, order management, billing, and financials. Knowledge of Salesforce would also be beneficial as would the ability to run teams of c50 staff.

We are working with a highly innovative, forward-looking PE backed technology provider, which has developed an innovative AI powered software analytics platform which solves software problems the world over.

The platform automatically prioritises code issues by severity, providing immediate clarity on where to allocate time and resources; reviews code in half the time, identifies which components have improved, which ones have deteriorated, where new issues have been added and how the codebase has grown. It identifies critical performance issues before they become roadblocks, effortlessly turns code issues into tasks and assign tasks using their built-in issue-tracking tool or using Jira through direct integration.

The company has recently secured further funding and is now looking to bring in an experienced CxO to set, execute and drive the growth strategy towards an exit over the next 3 years.

Key Requirements:

• Develop and execute the business strategy to ensure the company achieves its objectives
• Deliver the commercialisation of the product offering and support the company’s transition from a technology services to a software product provider
• Work closely with the Board to ensure the business realises its full market potential
• Support the Founding CEO to develop and implement the sales strategy, the GTM sales model and the market proposition
• Provide effective leadership to the SMT members and inspire, coach and motivate the key functional managers to perform at the highest level
• Support the Founders with fundraising from the existing and potential new Investors
• Ensure the company achieves its strategic goals and the value creation required to ultimately reach a liquidity event for Shareholders

Key Experiences:

• Significant general management, operational management and full P&L ownership experience gained within an enterprise software environment
• Led multi-functional teams, with a performance track record of delivering profitable revenue growth for an enterprise software provider
• Extensive experience of scaling an enterprise software business and increasing market share against the competition
• Highly experienced in working with the Founders or as a Founder of an enterprise software business
• Highly experienced in working for young, high growth venture backed software start-ups
• Experience of developing and executing the business strategy for an enterprise software provider
• Experienced in work closely with the Board to ensure the business realises its full market potential and increase shareholder value

We are working with a high-growth UK-headquartered enterprise software business.

The company has grown both organically and through acquisition and now are looking for a Group Architect to integrate all the different solutions to form one standardized platform. This is an opportunity to take overall responsibility for the whole group’s technology innovation, solution development and solution delivery – ensuring that the designs align with the architectural vision and organisational needs as well as making sure that the development teams are building products that meet the requirements.

The ideal candidate would have

• Experience in cloud related architecture, SaaS, analytics and emerging technologies
• Good understanding of Java / J2EE, SQL, SAP, Oracle, C#
• Knowledge of quality standards, legislation and best practice
• Experience working with development teams in bringing out new solutions on time and within budget

We are working with the most exciting technology leader in the electric vehicle revolution.

The company is in now entering a phase of accelerated expansion following funding and new customer wins.

They are now looking to hire a CFO that can support the company during this period of high growth.

The right candidate will have:

• Worked in a £100M+ revenue business with multiple business units and international operations
• Experience in manufacturing-based businesses, preferably in the automotive sector though this is not essential
• Experience of a wide array of financial transactions, which would include at least one of M&A, JV or IPO.
• A qualified accountant and holds an university degree

Our client is a leading Private Equity backed SaaS provider of mobile workforce solutions. With offices across the UK and with the backing of a leading technology Private Equity firm, the company continues to grow at a significant rate and establish itself as the leading field service management software organisation in the UK.

The CTO will be responsible for leading the Development and Product teams, which will include defining, developing and executing the technical strategy in alignment with the business objectives, driving the development and delivery of best-in-class products and evolving the overall technology value proposition to support the business to deliver its revenue growth ambitions and profit performance, increase market share against the competition and realise its full market potential.

The successful candidate will have:

• Significant experience and a performance track record of successfully leading Development and Product teams, managing the Development function and driving the development and delivery of innovative products, within an enterprise software environment
• Extensive software development, full product lifecycle management and QA experience
• Strong understanding of a cloud-based, SaaS deployment model
• Inspirational, respected leader, who will motivate the Development and Product teams to perform at the optimum level and deliver to the highest standards to the business. Experience of managing software development, DevOps and Product staff
• Highly experienced in defining, owning, developing and implementing the technical strategy in alignment with the business objectives for an enterprise software provider
• Strong M&A experience, from a technology perspective, including due diligence, with a demonstrable record of effectively integrating products, people and process following each acquisition

We are working with an entrepreneurial, high growth enterprise software solutions provider to the construction and facilities management industries. The company has recently secured major debt financing funding and have moved to a Business Unit structure to promote their growth ambitions.

As such, we have been retained on an AVP Service Operations opportunity to lead the Professional Services, Project Delivery and People Management initiatives across their Biometric Time & Attendance product offering. This is a highly visible role within the senior leadership team, reporting directly to the COO with responsibility for overseeing the delivery of assigned customer projects and services, ensuring that revenue opportunities are maximised, profitability targets are met, and that the customer has a positive experience with the business.

Key Responsibilities:

• Responsible for managing and responding to any customer escalations from projects, liaising with project managers, implementation consultants, technical engineers and customer support teams where necessary to ensure that all problems are resolved
• Participate in business unit leadership meetings, customer engagement meetings and steering committee meetings to ensure successful management and delivery of projects
• Build positive relationships with customers, aiming to build confidence and delight them
• Responsible for ensuring that project reviews are carried out to evaluate customer success and identify areas for improvement

Key Requirements:

• Demonstrable experience in a similar role, including the delivery of transformation projects and the commercial management of projects
• Experience of implementing financial commercial systems
• Strong commercial awareness – used to commercial management of contracts
• Experience of combined hardware and software solutions. A strong understanding of the physical elements of the Time & Attendance products as well as the software and logistics of delivery.

We are working with a company which is leading the optical computing revolution!

The company have developed patented optical processor and algorithms, that uniquely enable high resolution image data to be analysed at source or in the cloud. Their product can be embedded into smart devices and systems to deliver previously unachievable levels of processing and power efficiency. The use cases include image analysis in AI ‘change and detect’ applications such as in medical and autonomy.

The company is now looking to hire a CEO as the company moves from technology innovator into commercial growth. We require a CEO with a strong sales and business development background as well as the core business, technology and commercial leadership experiences and skills. You will have experience of growing VC backed companies gained in the data centre, server and HPC eco-system – compute, storage, networking, virtualisation etc. – from chip to systems.

The company have a UK HQ, but they are interested in candidates located in Europe and North America. There is an attractive compensation and stock option package.